🔄 Return and Exchange Policy

At Atrova, we want you to be completely satisfied with your ready-made garments. If you are not entirely happy with your purchase, we are here to help.

Eligibility Window

• You have 7 days from the date you received your order to initiate a return or exchange.
• All returns and exchanges must be accompanied by the original receipt or proof of purchase.

Condition of Items

To be eligible for a return or exchange, your item must meet the following criteria:

• Unworn and Unused: The item must be unused, unwashed, and in the same condition that you received it.
• Original Condition: The item must have all original tags still attached.
• Free from Odors: Items must be free of any odors, pet hair, stains, or damage.

Note: We reserve the right to refuse a return or exchange if the item does not meet the above criteria.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Items marked as “Final Sale” or “Clearance.”
• Undergarments, socks, and face masks (for hygiene reasons).
• Gift cards.

How to Initiate a Return or Exchange

1. Contact Us: Email our customer service team at customercare@atrova.co.in . Please include your Order Number and specify whether you require a Return (Refund) or an Exchange.
2. Receive Instructions: We will provide you with detailed instructions and a return shipping label (if applicable).
3. Ship Back: Carefully package the item(s) and ship them back to us within the 7-day window.

Returns for Refund

• Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
• Return Shipping Cost: The customer is responsible for the cost of return shipping. This cost will be deducted from your total refund.
• A Video is Must of Unboxing to get Refund or Product Replacement 

Exchanges

• If you need to exchange an item for a different size or color, please contact us immediately.
• Exchanges are subject to inventory availability. If the requested item is unavailable, we will issue a full refund instead.
• We will ship the new item to you once the original item is received and inspected.

• Exchange Shipping Cost: The customer is responsible for shipping the original item back, and we will cover the cost of shipping the replacement item to you.